The client support that you can receive from your cloud hosting provider is very important, regardless if you have pre-sales questions and you are not a client yet, or you have a technical problem with an active account. Timely and clear information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from a real hosting supplier not from some reseller. When you acquire a hosting account from a company that does not own its servers and it can't access them immediately, it's very likely that you will wait for a few days so as to get a reply to your question, which means that your websites may remain offline for a long time. However, a supplier that offers different means of communication and has a tech support team that is available at any time will assist you to right away and help you reduce or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance in a timely manner, so our cloud hosting services come with 24/7 technical support as well as several means of communication. If you don't have an account yet, you can easily call us or use our live chat and chat with a live agent, to learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up buying a service which you cannot use. In case you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further analysis. Unlike the vast majority of providers out there, we answer to all the tickets within one hour, so you will not have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You can test our support services even before you get a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and basic queries. Our representatives will assist you to choose the ideal package or supply you with details about our servers, to verify whether the system requirements for your sites are met. When you are a current customer, you'll also be able to contact us through email or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We warrant that any time you use these two ways of contact, you'll get a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. If you've employed the web hosting services of other service providers, even big ones, you're able to compare the reply time as it usually takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you buy a virtual private server from us, you can use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local telephone numbers in the U.S.A., Great Britain and Australia as well as a live chat service. When you're a current customer and you need help with a technical issue which requires additional time to investigate or resolve, you're able to open a support ticket from your billing account or you can send an e-mail and we will handle the issue and send you a response within one hour. The response time is warranted 24/7, which includes holidays and weekends, yet for the vast majority of issues it takes less than 30 mins to get assistance. The support service covers the VPS plus all of the pre-installed software it features, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
When you get a dedicated server from us, you're able to contact us at any time using several channels and the max time that you will need to wait for a reply is approximately 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it's a holiday or a weekend and we can help you with anything related to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any basic questions or you would like to find out about our web hosting solutions before you order, you can also take advantage of our live chat or you can call one of the local numbers that we have in several countries worldwide. In case you'd like to have assistance with third-party software that you cannot install or manage efficiently, you'll be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.