There are several ways to contact the hosting company whose services you are using, but the one that you’ll always find no matter which company you select is a trouble ticket system. It is the least complicated means of communication for several reasons. In case no customer service staff representative is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably be received. Besides, you can copy ‘n’ paste extensive pieces of information without needing to worry about typing mistakes, and in case a certain problem requires more time to be resolved or a number of responses have to be exchanged, all the information will be in one place, so each party can always see the comments supplied by the other one. The negative aspect of using tickets to contact your web hosting provider is that they are typically separate from the hosting platform, so if you have to provide info or to follow guidelines, you’ll need to use no less than 2 different accounts and this number may grow in case you wish to administer a couple of domain names. Moreover, lots of hosting providers respond to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a reply.