If your website hosting service provider offers live chat support, you're able to talk with a representative in real-time and learn helpful info or get an issue resolved timely. The key advantage of using chat instead of calling to talk to a live person is that you'll need just a computer with Internet access, so you will not pay any rates in the event that you're in a different country or state. What's more, it'll be a lot easier to copy and paste data for example domain names, usernames or error messages in other words details that are sometimes hard to provide to the other side on the phone. The live chat is also a much quicker solution to contact the hosting service provider's support crew compared to using a ticketing system. What's more, in the event that some issue requires some more time to be resolved, you can do something else while you wait for assistance on the live chat, so that you will not lose time - something that's impossible when you're on the telephone.