In case you are a site owner, a problem can always crop up and it does not necessarily have to be associated with the hosting service itself. For example, something might go wrong when you update an application or some vital data can be modified or deleted accidentally. Whatever the essence of the problem may be, you will have to get in touch with the tech support staff and ask them to restore a backup or to help you deal with the problem that you’re facing. How promptly they’ll do that will predetermine the amount of time that your sites will be unreachable. For particular sites such as community web portals or e-stores, a longer downtime duration too often means losing users and money. For this reason, it is of prime importance that you use the services of a hosting company that offers not only a very good client support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours on end, or even all day, to get a reply to a support ticket or an e-mail. Regardless of when you get in touch with us, we will lend you a hand within maximum 1 hour with any sales and technical queries you may have. The fact is, our real response time hardly ever exceeds 20 to 30 minutes. As we are working 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain assistance in a timely manner and we realize how essential this is in the Internet era. Soon after you contact us, we’ll respond to your inquiries. If you stumble upon any technical obstacle, we will tackle it on your behalf, or we will supply you with all the required information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our amazingly fast support services. You will get a reply to any support ticket submitted through the web hosting Control Panel or email sent to our customer and tech support staff in no more than an hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. Often, it takes much less time to explore and rectify a problem. We’ll provide you with more information in case the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or public holidays, the response time will be precisely the same and due to the fact that our support team is available 24-7-365, you will get instant help for practically any general, billing or technical issue regardless of the hour at which you contact us.