Phone Support
What does ?phone support? imply in the world of Internet hosting?
In the event that you have ever had a cloud hosting account before or you have dealt with any other kind of online service, you probably know from personal experience that for many things it's better to talk to a live person on the telephone than to exchange support tickets or email messages. If you want to know more about a specific service before you decide to order it or in case something small-scale has to be made, for example, it'll be far easier and faster to do it in real time. If you're able to seek the advice of representatives over the phone, it's very likely that you are working with a real hosting supplier, not just a reseller. The type of support that you'll get by phone may differ between different companies - from common matters to professional tech support. Typically most suppliers supply pre-sales assistance and first level telephone support, while more complicated tech issues are resolved via electronic mail and / or tickets.
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Phone Support in Cloud Hosting
Our
cloud hosting packages feature phone support fourteen hours per day even on official holidays, which means that if you do not have an account yet, you are able to call us and find out more about our services or if we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so you'll be able to call the telephone number which is nearer to you. If you're an existing customer, we can assist you timely with all of the general and billing issues and with various tech issues so as to save you time and efforts - we are aware of the fact that often it is quicker to talk to a live person so as to get things done right away. Certainly, some matters cannot be managed on the telephone, so if this is the case you're able to take advantage of our ticketing system.
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Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs a day as a part of the support services for each and every
semi-dedicated server plan that we supply. Considering that some issues are more complex and time-consuming, you'll have to open a support ticket if you come across such an issue, still for all of the general, billing or minor technical issues you can always phone us and we will help you immediately in order to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out if you can host your sites on our advanced cloud platform or you're able to get any other general information about our semi-dedicated solutions. We have local phone numbers in the USA, the United Kingdom and Australia along with a global number, therefore you're able to call the one that is nearer to where you are.