Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our company offers a 1–hour resolution guarantee with all our Linux cloud packages packages, which means that every single assistance question you email will be responded to within an hour max. Our support staff members are educated to easily correct any issue and to present you with well timed information on any trouble that you possibly have.

  • Top quality support service
  • A Top–quality Support Service

  • Our technical support service is supplied by a crew of competent technicians that are able to answer to your issue right away. You’re able to get hold of the support staff by launching a technical support ticket from your Online Control Panel or by submitting us an e–mail message. On business days, you may also call us on the telephone or take advantage of the online chat solution.

  • Intuitive help center
  • An Intuitive Help Section

  • A Family Thing Website Hosting has included a broad practical knowledge base into the Control Panel so you might have handy step–by–step recommendations anytime. Each section of the Control Panel features its own contextual guide area displaying a selection of how–to posts. We have also prepared video lessons to present you with a more effective idea of the best way to carry out any given procedure.