Support Channels

  • 1 hour ticket response time
  • A 1–Hour Ticket Response Guarantee

  • All your help requests will be responded to within maximum 1 hour after the support ticket or email is submitted. If your case requires additional assistance from a sysadmin, we will forward the ticket or the e–mail to the person on duty, in a timely manner and we will leave a note to notify you that more time will be required for discovering the best solution. Furthermore if you make use of our Optional Managed Services package, any of the server management services included there will be carried out whenever you prefer.

  • Top quality support service
  • A Topflight Help Desk Service

  • We will be available to you 24/7/365 to answer any questions that you may have connected with our Online Control Panel and any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. If you also need assistance tackling server administration procedures, consider our Optional Managed Services package, which includes backup hard disk space, Operating System updates on a weekly basis, server monitoring and rebooting services, plus software installation and troubleshooting services.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Online Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on everything that you can do. Most instructional articles also video versions that demonstrate all the tasks that you can perform in a highly illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each section of the hosting Online Control Panel.