Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • In the Online Control Panel you will find a comprehensive Help Center section featuring heaps of educational articles and commonly asked questions. They are compiled by our support team of skilled techs. Just fill in your question and our clever software will return the best possible answer.

  • Top quality support service
  • Instructional Video Clips

  • If you’d like to see how an action is implemented or how an issue is rectified, rather than just reading about it, then have a look at our selection of educational video tutorials. They cover many different issues and will help you quickly find your way around the Online Control Panel.

  • Intuitive help center
  • A One–Hour Response Guarantee

  • With each of our semi–dedicated servers, we offer a 24/7/365 help desk support service with a 60–minute ticket response guarantee. Our team of knowledgeable customer service technicians will be at your disposal to respond to all the queries that you could have. During off–peak periods, a response will be offered in even less than 20 minutes.