• 1 hour ticket response
  • 1 hour ticket response

  • A Family Thing Website Hosting’s team of support engineers is dedicated to delivering fast answers to each of your queries. We will examine your technical support ticket once it’s been submitted and will respond with a solution to your problem within less than 60 minutes after the helpdesk ticket submission. In fact, our average client support ticket response time is 20 minutes.

  • Top quality support service
  • A First–Class Customer Support Service

  • Our help desk team members possess immense experience in the Linux cloud packages sector and are competent enough to offer a fast answer to your problem. If, however, the issue at hand is not within the competence of a support engineer, the tech support ticket will be sent to a programmer or sysadmin for additional assistance.

  • Intuitive help center
  • An Easy–to–Browse Help Center Section

  • To help you get a quick hint on how you can use a certain feature, we have incorporated a truly user–friendly Help Center section in our Online Control Panel. You can browse through a wide selection of web hosting account management articles and website management articles, take a peek at our F.A.Q. section or watch our educational video tutorials.